HELP // RETURNS & REFUNDS
RETURNS & REFUNDS
Nothing on this page limits your statutory consumer rights. Start a return or ask a question via our contact form — choose “Return” as the reason.
YOUR CANCELLATION RIGHTS
Under UK consumer law, when you buy online you generally have 14 days from receiving your order to change your mind and cancel — no reason needed. Contact us as soon as possible if you'd like to cancel, and we'll guide you through it.
RETURNS
If you cancel within the cancellation period, you'll need to return the product to us. Products should be returned in good condition, ideally in their original packaging. We'll confirm the return address when you contact us.
DAMAGED PRODUCTS
If your light arrives damaged, contact us straight away with your order number and, where possible, photos of the damage and packaging. We'll arrange a replacement, repair or refund.
FAULTY PRODUCTS
If a product develops a fault, your statutory rights apply — including the right to a repair, replacement or refund depending on when the fault appears. Contact us with your order number and a description of the fault.
INCORRECT ITEMS
If we've sent you the wrong item, let us know and we'll put it right — arranging the correct product and the return of the incorrect one at no cost to you.
REFUND PROCESSING
Refunds are made to your original payment method. We'll process refunds promptly once a return is received or a claim is agreed, and we'll confirm by email when it's done.
RETURN SHIPPING
For faulty, damaged or incorrect items we cover reasonable return costs. For change-of-mind returns, return shipping arrangements are confirmed when you contact us — nothing here affects your statutory rights.
EXCLUSIONS
Some products may be excluded from change-of-mind returns where the law allows (for example, sealed products that aren't suitable for return once unsealed for hygiene reasons). Any exclusions will be made clear before you buy. Your statutory rights are never affected.