LEGAL // PRIVACY
PRIVACY POLICY
Last updated: 2026.
WHO WE ARE
CMLM RETAIL LTD, 77 Highfield Drive, Belfast, Antrim, BT13 3RN, United Kingdom, is the data controller for personal information collected through this website. You can contact us about privacy at any time via our contact form.
INFORMATION WE COLLECT
We collect the information you give us directly — for example when you place an order, create an account, contact us through a form, or subscribe to our newsletter. This typically includes your name, email address, delivery address and order details.
CHECKOUT AND ORDER INFORMATION
When you order, we use your details to process payment, fulfil your order and keep you updated. We keep order records as required for accounting and legal purposes.
DELIVERY INFORMATION
Your delivery address and contact details are shared with the couriers who deliver your order — only to the extent needed to deliver it.
PAYMENTS
Payments are processed by our payment provider. We never see or store your full card details on this website.
CUSTOMER ACCOUNTS
If you create an account, we store your account details, order history and saved addresses so you can manage your orders. You can ask us to delete your account at any time.
CONTACT FORMS
When you contact us, we use the information you provide to respond to your enquiry and keep a record of the conversation.
COOKIES
We use essential cookies to make the site work. If we use any non-essential cookies (such as analytics or advertising), we'll ask for your consent first and you can change your choice at any time.
ANALYTICS
If we use analytics tools, they help us understand how the site is used so we can improve it. Where analytics are non-essential, they only run with your consent.
MARKETING
We only send marketing emails if you've explicitly opted in. Every marketing email includes an unsubscribe link, and you can withdraw consent at any time.
THIRD-PARTY PROCESSORS
We use carefully chosen third parties to operate the store — for example payment processors, couriers and email services. They process your data only on our instructions and under appropriate safeguards.
DATA RETENTION
We keep personal data only as long as needed for the purpose it was collected, including any legal, accounting or reporting requirements, and then delete or anonymise it.
YOUR RIGHTS
Under UK data protection law you have rights including access, correction, deletion, restriction, portability and objection. To exercise any of them, contact us. You also have the right to complain to the Information Commissioner's Office (ICO).
CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version is always published on this page.
Questions about your data? Contact us.