HELP // FREQUENTLY ASKED

QUICK ANSWERS

PRODUCTS

What type of lighting do you sell?

LED lamps, table lamps, mood lighting, RGB lights, LED strips, portable and rechargeable lamps, and novelty lighting — anything with personality and a good glow.

Are your lights dimmable?

Many are. Each product page lists dimming in its specifications — if it matters to you, check the specs or ask us before ordering.

Do products come with plugs or charging cables?

Where a plug or cable is included, it's listed in the product's specifications and “What's included” section. Rechargeable products ship with a charging cable.

Are the lights rechargeable?

Some are mains-powered and some are rechargeable via USB-C. The power type is always listed on the product page, and you can browse portable lights separately.

ORDERS

Can I change my order?

Contact us as quickly as possible with your order number. If your order hasn't been dispatched, we'll do our best to amend it.

How will I know when my order ships?

We'll send you an update as soon as your order is on its way, including tracking information where a tracked service is used.

DELIVERY

Where do you deliver?

We deliver across the United Kingdom. If you're outside the UK, get in touch and we'll let you know if we can help.

Can I track my parcel?

Yes, where a tracked delivery service is used — we'll send tracking details when your order is dispatched.

RETURNS

Can I return a product?

Yes — UK consumer law generally gives you 14 days from delivery to change your mind on online purchases. See our returns page for the full picture.

What happens if my product arrives damaged?

Contact us straight away with your order number and photos of the damage. We'll arrange a replacement, repair or refund — your statutory rights always apply.

Still in the dark? Get in touch.